Address
The Redgrave Theatre, Percival Road, Clifton, Bristol, BS8 3LE
The Bar
Our fully licensed bar in the foyer is open 1 hour before any performance. Serving local products including; Bristol Dry Gin, Bath Ales, Thatchers and Marshfield Ice Cream to name a few along with all your favourites. We also encourage customers to pre-order their drinks before the show to collect and enjoy during the interval. The bar does not service hot food and it is recommended to visit a local pub or restaurant prior to your visit to us. The nearest place is located in Clifton Village which is a short 10 minute walk.
Box Office
The Box Office located within the theatre foyer is open from 3pm to 5:30pm Monday to Friday, closed on weekends and bank hoildays.
The Box Office is open 1 hour prior to any performance at the theatre. This is located to the right-hand side as you enter the theatre.
Ticket Prices, Fees & Insurance
Based on the popularity of a production, ticket prices and offers can change at any point during the on sale period. Where possible we can exchange tickets at a fee of £1.30 to another showing of the same performance within the run.
All tickets sold online and over the phone are subject to an additional booking fee of £1.30 per ticket. If you book in person at the box office there is no additional charge.
If you wish to add ticket insurance to your booking you can purchase this at £1.75 per ticket. Please visit SecureMyBooking.com for more information.
Concessions
This ticket type is only on selected shows and is listed within the ticket pricing of each production if available. Eligibility for these tickets include; Over 65's, Registered disabled and Full time students. ID will be required for Theatre staff to check eligibility for this type of ticket.
Companion
Our policy allows customers who require assistance the option of adding a free companion ticket to their order at no additional cost. The companion must be able to help the person access the theatre and its facilities, remaining with them to ensure their wellbeing and comfort. All tickets are subject to availability at the time of booking and are at the sole discretion of theatre management. For more information and to book tickets please contact the box office during the opening hours.
The Theatre accepts the following identification in order to provide a complimentary ticket:
PIP Card (Personal Independence Payment), CEA Card, Blue Badge, A copy of an award letter from the Department for Work and Pensions or Bristol Pink Card (for children with registered hidden disabilities)
Please email over a photo of at least one of the above proofs to info@redgravetheatre.com prior to you wishing to purchase tickets for a performance.
Children
All under 18s must be accompanied by an adult and supervised at all times, they are not allowed to sit alone during a performance at any given time. Children under 24 months do not require a ticket but must be held on a person's lap or in their arms comfortably throughout the performance. Children over 24 months require a purchased ticket.
All children under the age of 18 must be sat with an adult within the booking party for the duration of the event or performance. Single seat bookings for children are not permitted, any breach of these terms may result result in the entire party being asked to leave.
Facilities at the Redgrave
Toilets, baby change area and a new easy access toilet is located within the foyer of the theatre. Unfortunately, we don't have a hearing loop, however this is something we are working on for the future.
Parking
We do not have a theatre car park, however free on-street parking is available nearby after 5pm Monday to Friday and on weekends. Outside these hours operate a pay and display system operated by Bristol City Council. Disabled Badge Holders may park their vehicles on the double yellow lines in front of the theatre, the blue badge must be clearly visible. We do have bike racks outside the front of the theatre. Large vehicles including coaches are recommended to park along College Fields, opposite the theatre.
Public Transport
Bus - The number 8 & 9 run to and from Bristol Temple Mead and stop outside the forma Bristol Zoo site, from there it's a short walk down College Road before turning right onto Percival Road.
Train - The nearest station is Clifton Down, which is located just off Whiteladies Road. From there it is a 20 minute walk to the theatre.
Access
The main access to the auditorium is via two staircases, however we do have ground level access to the auditorium for wheelchair and restricted mobility users. To access this please ask a member of staff at the Box Office upon arrival to the theatre.
Wheelchair users are accommodated in a designated easy access area within the auditoruim. We can have up to 2 wheelchair users spaces per performance these are located in the front row on the left handside. Additional seating is provided next to these spaces for a companion. The use of motorised mobility scooters in the Theatre are welcome but may pose a hazard. Disabled customers who are unable to access the Theatre by other means must inform the Box Office at the time of booking. Our staff will then be able to provide those customers with information regarding the safe use of their scooter in the Theatre. It is not possible for customers to bring their own chairs instead of using the chairs provided, unless this is a wheelchair. This is due to the theatres health and safety policy.
Warning notices advising of the use of strobe lighting, pyrotechnic explosives and any other special effects are displayed in the entrance foyer on the day of the performances concerned and can also be discussed in advance by calling the Box Office.
Refund Policy
The Redgrave theatre will not exchange or refund tickets except for the unlikely occurrence of an event being cancelled. When this is the case the refunded amount will be for the face value of the ticket only.
In the event of a show being rescheduled your tickets will automatically be moved to the new date. If you cannot attend the new date, you can apply for a refund for the tickets up to one month after the show has been rescheduled.
By purchasing ticket insurance through SecureMyBooking.com, doesn’t necessarily mean you are automatically entitled to a refund. A request needs to be submitted directly through their website and a case needs to be open and investigated before a refund of any find can be given.
We are currently not offering to re-sell tickets to sold out shows.
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