Redgrave Theatre**
Last updated: February 2026
Redgrave Theatre (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This policy explains what data we collect, how we use it, and your rights under UK data protection law, including the UK GDPR and Data Protection Act 2018.
By using our website, purchasing tickets, or engaging with our services, you agree to the practices outlined in this Privacy Policy.
1. Who We Are
Redgrave Theatre operates a public theatre venue and provides ticketing, event promotion, and associated services.
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details in Section 10.
2. What Personal Data We Collect
We may collect the following categories of personal information:
2.1 Information You Provide Directly
Name
Email address
Phone number
Billing address
Payment details (processed securely via third‑party providers; we do not store card numbers)
Account login information (if you create an account)
Any correspondence sent to us
2.2 Automatically Collected Data
When you use our website, we may collect:
IP address
Browser type and device information
Pages viewed and actions taken
Cookies and tracking data (see our Cookies Policy)
2.3 Ticketing & Event Information
When purchasing tickets or attending events, we may collect:
Seating preferences
Accessibility requirements
Attendance history
3. How We Use Your Personal Data
We use your information to:
3.1 Provide and Manage Services
Process ticket purchases
Send booking confirmations and event reminders
Manage customer accounts
3.2 Improve Our Website and Services
Analyse site usage
Track performance and troubleshoot issues
3.3 Marketing Communications
With your consent, we may send:
Newsletters
Event announcements
Special offers and promotions
You may opt out at any time using the unsubscribe link or by contacting us.
3.4 Legal and Safety Purposes
We may use your information to:
Comply with legal obligations
Prevent fraud
Ensure the safety and security of the venue
4. Legal Bases for Processing
We process personal data based on one or more of the following legal grounds:
Contract: to fulfil your ticket order or provide requested services
Consent: for marketing, analytics, or optional cookies
Legitimate Interests: improving our services, preventing misuse, managing operations
Legal Obligation: complying with UK law
5. Sharing Your Personal Data
We may share your information with trusted third parties such as:
Payment processors
Ticketing and CRM platforms
Email marketing providers
Analytics tools
Event promoters (where necessary)
We do not sell your personal data.
All third parties are required to respect your privacy and process your data securely.
6. International Transfers
If any third‑party providers store data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent measures.
7. Data Retention
We keep your information only for as long as necessary to fulfil the purposes outlined in this policy, including:
Ticketing and customer service — typically 6 years
Marketing preferences — until you opt out
Financial/transactional records — as required by law
After this, data is securely deleted or anonymised.
8. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict processing
Object to marketing
Request data portability
Withdraw consent at any time
To exercise these rights, please contact us using the details below.
9. Security
We take appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, alteration, or disclosure.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Email: [Insert email]
Phone: [Insert number]
Address: [Redgrave Theatre venue address]
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Redgrave Theatre**
Last updated: February 2026
This Cookies Policy explains how Redgrave Theatre (“we”, “us”, “our”) uses cookies and similar technologies on our website. By continuing to browse or use our site, you agree to our use of cookies as outlined below.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site function properly, improve performance, and provide us with anonymous insights into how visitors interact with our pages.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are required for the website to function correctly. They enable core features such as:
Secure login and account access
Ticket booking functionality
Remembering your cookie preferences
You can’t disable these as the website wouldn’t operate properly without them.
2.2 Performance & Analytics Cookies
We use tools such as Google Analytics (or similar platforms) to understand how visitors use our website. These cookies collect information like:
Which pages are viewed most often
How long users spend on the site
Which devices or browsers are used
All data collected is anonymous and helps us improve the website experience.
2.3 Functional Cookies
These cookies enhance your experience by remembering choices you’ve made, e.g.:
Preferred language
Saved ticket or event preferences
Previously viewed pages
2.4 Marketing & Advertising Cookies
If enabled, these cookies allow us (and approved partners) to show you relevant adverts or promotions based on your browsing behaviour. For example:
Reminding you about upcoming shows similar to ones you’ve viewed
Tailored ads on social media or search engines
We will always ask for your consent before using marketing cookies.
3. Managing Your Cookie Preferences
When you visit our website, you will see a cookie banner that allows you to:
Accept all cookies
Reject non-essential cookies
Customise your preferences
You may also manage or delete cookies through your browser settings at any time. Please note: disabling certain cookies may affect website performance, including ticket booking features.
4. Third‑Party Cookies
Some cookies may be set by trusted third-party services embedded on our website, such as:
Analytics tools
Social media integrations
Payment providers
Video or streaming platforms
We do not control these cookies directly and recommend reviewing the cookie policies of any third-party providers you interact with.
5. How Long Cookies Are Stored
Cookies may be stored for varying lengths of time:
Session cookies — deleted when you close your browser
Persistent cookies — remain on your device for a set period or until deleted
Retention periods depend on the purpose of the cookie and may vary by provider.
6. Changes to This Cookies Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.
7. Contact Us
If you have any questions about this Cookies Policy or how we use cookies, please contact our team:
Email: [Insert email]
Phone: [Insert number]
Address: [Redgrave Theatre venue address]
