Visit our What's On page.
Email: info@redgravetheatre.com
Call: 0117 3157 800, our phone line are open from Monday - Friday, 3pm to 5:30pm (closed on bank holidays)
In Person at the box office in the theatre foyer. Our opening hours are Monday - Friday, 3pm to 5:30pm (closed on bank holidays)
The box office also opens one hour prior to any performance at the theatre. If you wish to purchase tickets on the door, we recommend arriving early and before the house opens (30 minutes before the performance). After this time, you may be asked to wait until a member of the team is available to assist you.
Tickets booked online or by phone include a £1.50 booking fee per ticket, which includes a 20p restoration levy supporting the theatre’s upkeep.
Tickets purchased in person at the box office do not incur a booking fee.
Posted tickets are subject to a £2 postage charge. We aim to dispatch tickets promptly; however, tickets will arrive a minimum of 1-2 weeks before the performance date.
Secure My Booking gives customers added peace of mind when purchasing theatre tickets. It allows you to protect your booking against unexpected changes.
With Refund Protection, you can apply for a refund, with supporting documentation, in the event of; accident, injury, or illness, severe weather preventing travel to the venue, travel delays due to vehicle breakdowns, public transport issues, or strikes plus much more.
By adding ticket insurance, you can focus on the excitement of the performance, knowing your tickets are protected and your options are covered. It’s a simple way to make your theatre experience even more convenient and secure.
For more information or to make a claim, please visit their website using the link below.
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The Redgrave theatre will not exchange or refund tickets except for the unlikely occurrence of an event being cancelled. When this is the case the refunded amount will be for the face value of the ticket only.
In the event of a show being rescheduled your tickets will automatically be moved to the new date. If you cannot attend the new date, you can apply for a refund for the tickets up to one month after the show has been rescheduled.
By purchasing ticket insurance through SecureMyBooking.com, doesn’t necessarily mean you are automatically entitled to a refund. A request needs to be submitted directly through their website and a case needs to be open and investigated before a refund of any find can be given.
We are currently not offering to re-sell tickets to sold out shows.
