Ticket Terms and Conditions:
1. Tickets are sold to you by the visiting production company. The Redgrave Theatre (a trading name of Clifton College Services Limited) has acted as an agent.
2. Programme for the event is subject to change without prior notice.
3. All ticket prices are final at the time of purchase. Ticket prices are subject to change in the lead up to a production or performance if a promotion is added during the on sale period. Part refunds and/or theatre credit will not be given as compensation.
4. Customers are not entitled to free tickets, complimentary drinks, snacks or merchandise unless they have written permissions from theatre management prior to a performance.
5. The Redgrave Theatre will exchange tickets where possible for a small charge, but only for a showing of the same performance within the run. We are not able to refund or credit tickets except for the unlikely occurrence of an event being cancelled. When this is the case the refunded amount will be for the face value of the ticket only.
6. Tickets cannot be sold through any third party and tickets found to be resold through external platforms will be refused admission.
7. You may be refused admission or required to leave if you behave outside the theatre’s code of conduct. A copy is available on our website.
8. The Redgrave Theatre accepts no responsibility for loss or damage to personal property.
9. The unauthorised use of cameras, sound or film recording equipment is strictly prohibited.
10. For shows with allocated seating, the management reserves the right to reallocate seats to the ticket holder. Where this happens, the box office will try their best to inform customers of the change prior to the event taking place.
11. Latecomers may not be admitted until there is a suitable break in the performance and may be seated elsewhere.
Survey Prize Draw Terms and Conditions:
1. The prize draw is open to individuals in the UK, aged 18 and over.
2. The prize draw is running until December 2025 and the winner will be selected quarterly.
3. The winner(s) will be selected at random and notified via email. If we are unable to contact the winner by email after three attempts over a period of two weeks, then an alternative winner may be selected.
4. The winner will be entitled to one £25 gift voucher for the Redgrave Theatre website. The £25 gift voucher is non-transferable and cannot be exchanged for cash.
5. The Redgrave Theatre reserves the right to modify or cancel the prize draw at any time.
