Ticket Terms and Conditions:
1. Tickets are sold by the visiting production company. The Redgrave Theatre (a trading name of Clifton College Services Limited) acts solely as an agent.
2. All ticket sales are final at the time of purchase. Ticket prices may change before a performance if a promotion is introduced during the on-sale period. No partial refunds, credits, or compensation will be provided.
3. Refunds/credits are only issued in the event of a performance cancellation. The refunded amount will be for the face value of the ticket only.
4. Ticket exchanges, where possible, will incur a handling fee. Exchanges can only be made for another performance of the same production.
5. Tickets may not be resold through any third party platforms. Any tickets found to have been resold externally will be void, and admission will be denied.
6. All tickets will be scanned before entry into the auditorium.
7. Use of the accessible entrance is only permitted with a member of theatre staff.
8. Latecomers will be admitted at a suitable break in the performance and seated in an alternative location, when necessary. The accessible entrance is unable to be used once a performance has started.
9. Children under 18 must be accompanied by an adult at all times.
10. We reserve the right to reallocate seats. The box office will make every effort to inform customers of any changes in advance.
11. Admission may be refused, or you may be asked to leave, if your behavior breaches the theatre’s code of conduct. The code of conduct is available on our website.
12. The unauthorised use of cameras, sound or film equipment is strictly prohibited.
13. The Redgrave Theatre accepts no responsibility for loss or damage to personal property.
Survey Prize Draw Terms and Conditions:
1. The prize draw is open to individuals in the UK, aged 18 and over.
2. The prize draw is running until December 2025 and the winner will be selected quarterly.
3. The winner(s) will be selected at random and notified via email. If we are unable to contact the winner by email after three attempts over a period of two weeks, then an alternative winner may be selected.
4. The winner will be entitled to one £25 gift voucher for the Redgrave Theatre website. The £25 gift voucher is non-transferable and cannot be exchanged for cash.
5. The Redgrave Theatre reserves the right to modify or cancel the prize draw at any time.
